Outlook folders synching not completing

Hi Anderson, Bobbie 

Thanks for reaching out to the Microsoft Q&A forum.   

Based on the information you have describe that your Outlook folders synching is getting stuck when accessing email. Could you please let me know which troubleshooting steps you’ve already tried? 

Meanwhile, here are some recommend solutions you can try: 

1/ Quick Fixes 

• Restart Outlook and force a Sync: Go to the Send/Receive tab and click "Update Folder" or "Send/Receive All Folders" 

2/ If your email account is set up as an IMAP account in Outlook > IMAP Specific Fix  

• Go to Send/Receive tab > Click Send/Receive Groups > Define Send/Receive Groups > (Select your account) click Edit 
• Look for the checkbox: “Get folder unread count for subscribed folders" > uncheck 
• Under Received mail items, select Inbox only  

3/ If you’re currently using Classic Outlook:  

• You can try follow the instructions in the link to create a new Outlook profile and then try to access email again: Create an Outlook profile - Microsoft Support 

If the issue continues, I’ll need a bit more info to help troubleshoot:   

-The issue occurs in both the Outlook desktop client and the Outlook Web App (OWA)?   

-What version of Outlook are you using? (New Outlook or Outlook Classic)  

-Are you seeing any error messages or any notification? If yes, what does it say? If possible, please share a screenshot or full error message so I can better understand the issue. Kindly blur or hide any sensitive information in the image. 

I am looking forward to your response. 

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