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Can't add my phone number

Anonymous
2024-08-03T02:08:17+00:00

Every time I tried to add my phone number in my account it always says "something went wrong" or "use different verification method". I already tried clearing my browsing data but it still won't work, this is my new number as my old sim got lost so it's impossible to have another account to have access on it.

Microsoft Edge | Profile, sync, and sign in | MacOS

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  1. Anonymous
    2024-08-04T04:23:23+00:00

    Hi Ishaang,

    Welcome to Microsoft Community.

    Based on the original description, the device seems to be experiencing issues related to the Microsoft account information change.

    This could be related to different factors including, but not limited to, phone number type, network status, account status.

    At the browser level, you can try a relatively clean environment, such as the InPrivate tab.

    Browse InPrivate in Microsoft Edge - Microsoft Support

    At the network level, you can try a completely different network, such as a hotspot or USB shared network.

    Members of the Answers community are not able to intervene to processes that involve private information, such as account-related processes.

    Contacting support for a Microsoft Account - Microsoft Support

    If the situation persists, you may need to consult the account-related online support team for further analysis.

    Change the email address or phone number for your Microsoft account - Microsoft Support

    • When you use the Edit option or use the Contact Microsoft Support option, you will be redirected to the Contact Microsoft Support page. You can type keywords to search for information.
    • Some of the keywords will provide predefined self-service examples. At the same time, the Contact Support option appears at the bottom of the page.
    • If there is no guided message to match your scenario, you may need to contact online support using the "Contact Support" option.
    • For Contact Support option, different categories offer different support options, you will need to select the appropriate category. For example, for the "Manage account security" subcategory or the "Manage profile information" subcategory, the option "Chat with a support agent in your web browser" is available.

    Thanks for your patience and understanding.

    Best Regards,

    Kyo.Y - MSFT | Microsoft Community Technical Support

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