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Can I restore/revert my edge collections on my phone?

Anonymous
2024-07-16T20:21:25+00:00

l've used edge collections on my phone for years now and have never had issues. However, couple days ago I go to use my old computer (which I use once In a awhile and rarely use edge on it) and a day later I go to add to my collections on my phone and I notice my collections are a mess. The lists are mixed up and most of them are missing the majority of the items in them.

How did this happen? Did it sync with my old computer and overwrote my cloud data to what that computer had months ago? So when I went back to my phone it just resynced with that old cloud data?

Is there a way to revert back to my normal collections that I've been using for years on my phone? Why would the old pc overwrite my sync cloud data anyways? Shouldn't this cloud/server work like any other device or app that uses clouds/servers and sync/pull from the most recent data? It should never overwrite data with old/out of sync data or even worse, new devices with no data and wipe everything.

I tried resyncing, signing out going to a new device and signing in and sync and they all have the same exact problem

I also noticed the collections just changed how they look on my phone, so l'm assuming there was a recent update. Maybe that caused this issue? I don't know

I really hope this can be resolved, Microsoft really should have a page online where you see your cloud/backups and let you revert to a couple dates/times back. (This should include other data/info too like favorites, tabs, ect). That way if anything ever happens, like this or accidentally deleting something or update issues or sync problems, then you'll always have a backup.

Microsoft Edge | Profile, sync, and sign in | MacOS

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  1. Anonymous
    2024-07-17T07:32:04+00:00

    Hi, Steven

    Welcome to Microsoft Community.

    We understand that you want to recover your Edge Mobile Favorites folder, through the situation you described, this may be due to the fact that you logged in to your Microsoft account in Edge on your old computer, and then the Favorites folder was synchronized with the cloud, so you will have the problem that some websites are missing when you use Edge Favorites on your phone again.  Unfortunately, Edge Mobile is not able to recover the favorites folder at this moment, and we are sorry for all the troubles caused to you, can you see the favorites folder on your phone when you log in to Edge on your computer? We are very sorry for all the troubles caused to you, you can find the Feedback button in Settings in Edge browser, you can use this button to give feedback to Microsoft about your problem and your comments, Microsoft development team will regularly review the ideas submitted by users and fix the problem in the subsequent products.

    Best Regards

    Nicholas.Z - MSFT | Microsoft Community Support Specialist

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