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Unable to save a webpage as pdf

Anonymous
2023-09-24T04:05:46+00:00

Hello,

I am unable to save a target webpage as pdf.

What I did was click 3 dots on the top right side -> "Print..." -> "Printer" -> "Save as PDF" -> "Save".

However, the whole webpage will turn grey after I click "Save" and it can remain in the "Saving" state forever (please see the attachment. I took an example of saving my "Ask a Question page"). It's been like this for a long time and I've restarted my machine many times. None of these worked.

For background info, my device is a Macbook M1. Any help is appreciated!

Microsoft Edge | Read PDFs | Android

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-09-24T09:01:16+00:00

    Hi Bowen,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    I'm sorry to hear that you're experiencing issues with saving webpages as PDF in Microsoft Edge on your Macbook M1. Here are some troubleshooting steps you can try to resolve this issue:

    1. Clear Cache and Cookies: Sometimes, issues with saving webpages as PDF can be related to cached data or cookies. Try clearing your browser's cache and cookies to see if it resolves the problem.

    Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.

    1. Update Microsoft Edge: Ensure that your Microsoft Edge browser is up to date. Microsoft frequently releases updates with bug fixes and improvements.
    2. Try a Different Browser: To see if the issue is specific to Edge, try using a different browser to save the webpage as a PDF. This will help determine if the issue is browser-specific.
    3. Use Built-in PDF Functionality: Instead of using the "Print" option to save a webpage as a PDF, you can try using the built-in PDF functionality in macOS.
    4. Check for Browser Extensions: Browser extensions can sometimes interfere with the saving process. Disable any extensions you have installed and try saving the webpage as a PDF again.
    5. Reset Microsoft Edge: If none of the above solutions work, you can try resetting Microsoft Edge to its default settings. Keep in mind that this will remove your browsing history, cookies, and extensions.

    After trying these steps, attempt to save a webpage as a PDF again and see if the issue is resolved. If the problem persists, you may want to consider bringing this issue back to the Microsoft Edge support team or checking for any specific issues related to the Macbook M1 version of the browser, as there may be platform-specific bugs that require a software update or patch.

    You can follow the steps below:

    • Click on the three-dot button in the upper right corner of your browser and select "Help and Feedback".
    • Click "Send Feedback" and fill in your suggestion or question.
    • You can also choose whether to attach screenshots or diagnostic data to help us better understand your feedback.
    • Click the "Submit" button to finish sending your feedback.

    Your feedback is very important to us and we will try our best to improve our products and services. Thank you for your support!

    I hope this helps.  If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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