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Represents a single customer session within the agent desktop.
The following tables list the members exposed by the AgentDesktopSession type.
Public Constructors
| Name | Description | |
|---|---|---|
| AgentDesktopSession | Overloaded. |
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Public Properties
| Name | Description | |
|---|---|---|
.gif "public property") |
AppHost | Get the list of applications and data for this session. (inherited from Session) |
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CallId | Gets or sets the ID which identifies the call if there is one for this session. -1 if not. (inherited from Session) |
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CtiCallRefId | Gets or sets the call reference ID. |
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CtiCallRefIdChat | Gets or sets the secondary call reference ID that identifies a second call assocated with the session. |
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CtiCallType | Gets or sets the primary call type that describes the session, whether it is an Email / Voice / Chat. |
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Customer | Gets or sets the customer object that contains information about the customer. |
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FocusedApplication | Gets or sets the application in the session which currently has focus. (inherited from Session) |
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Global | Gets a bool indicating if this is a global session, that is one that is not tied to a customer. (inherited from Session) |
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IsWorkflowPending | Gets or sets if the workflow being used (pending). Returns false if no workflow or if its done or cancelled. (inherited from Session) |
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Name | Gets or sets the name of the session. (inherited from Session) |
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PresenceState | Gets or sets the setting for the Presense state for this session. (inherited from Session) |
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RestoredSessionInfo | Implementation for Modified Workflow (inherited from Session) |
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SessionId | Get the the unique ID for this session. (inherited from Session) |
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StartTime | Get the start time of the the session. (inherited from Session) |
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Workflow | Gets or sets the serialized state of the workflow for this session, kept in XML. Used whenever switching sessions to restore the workflow. (inherited from Session) |
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Public Methods
(see also Protected Methods)
| Name | Description | |
|---|---|---|
.gif "public method") |
ApplicationExists | Returns whether an application exists in this session. (inherited from Session) |
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Equals | (inherited from Object) |
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GetApplication | Returns the requested application or null if none. (inherited from Session) |
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GetCustomerID | Overridden. Gets the customer ID. |
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GetEnumerator | Returns an enumerator that iterates through the collection (inherited from Session) |
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GetHashCode | (inherited from Object) |
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GetType | (inherited from Object) |
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Restore | Overridden. Restores the state of a session from the passed PackageSession Object. |
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Save | Overridden. Creates a serialized save version of the session and its associated data in preparation for storage. |
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ToString | Overridden. This method override the default ToString() method. (inherited from Object) |
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Protected Methods
| Name | Description | |
|---|---|---|
.gif "protected method") |
Finalize | (inherited from Object) |
|
MemberwiseClone | (inherited from Object) |
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See Also
Reference
AgentDesktopSession Class
Microsoft.Uii.Desktop.SessionManager Namespace
Unified Service Desk
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