Windows 365 for Agents in Agent 365

Important

Windows 365 for Agents is in public preview. The feature is under active development and might change before general availability.

Overview: agents need a place to act

Agent 365 brings together a growing ecosystem of AI agents that reason, plan, and orchestrate work on behalf of users and organizations. While models and orchestration layers determine what an agent should do, many real-world tasks still require a secure, fully functional operating environment to actually do the work. This is where Windows 365 for Agents fits into the Agent 365 world.

Windows 365 for Agents provides agents with access to Cloud PCs, which gives them a real Windows environment to interact with applications, browsers, files, and enterprise systems just like a human would, but in a controlled, scalable, and enterprise-ready way.

For more information, see What is Windows 365 for Agents?.

How Windows 365 for Agents fits into the Agent 365 world

Within the Agent 365 world, Windows 365 for Agents serves as the execution layer for computer-using agents. When an agent built in Agent 365 determines that a task can't be completed through APIs alone, it can call into Windows 365 for Agents to obtain a Cloud PC and carry out the required actions in a full Windows session.

This integration allows Agent 365 to remain focused on orchestration, reasoning, and user experience, while Windows 365 for Agents handles device provisioning, session lifecycle, isolation, and operational reliability. Together, they enable end-to-end agent workflows that span models, tools, and operating systems seamlessly.

When should an agent use Windows 365 for Agents?

Use Windows 365 for Agents when an agent needs to:

  • Interact with desktop or web applications that don't expose reliable APIs.
  • Operate inside enterprise-secured environments governed by Microsoft Entra ID, Microsoft Intune, and Conditional Access.
  • Perform UI-level actions (clicks, typing, navigation, file manipulation).
  • Support human-in-the-loop workflows where control can be handed off to a person.

If a task can be completed purely through APIs or connectors, Agent 365 can handle it directly. When it can't, Windows 365 for Agents provides the execution environment.

A secure and enterprise-ready integration

A core advantage of integrating Windows 365 for Agents into Agent 365 is that agent actions happen inside enterprise boundaries. Cloud PCs are Microsoft Entra ID-backed, Intune-managed, and subject to organizational policies such as Conditional Access, auditing, and compliance requirements.

This setup means that agents can safely access internal apps, protected resources, and regulated environments without bypassing IT controls. For organizations adopting Agent 365, Windows 365 for Agents provides confidence that increased automation doesn't come at the expense of security or governance.

Enable new agent scenarios

By making Windows a callable tool for agents, Agent 365 unlocks a broader class of scenarios, from unattended background automation to attended, human-in-the-loop workflows. Agents can retrieve information, manipulate UI, complete tasks in legacy systems, or even hand control back to a human when needed.

Windows 365 for Agents enables these scenarios without requiring each agent builder to manage virtual machines, scaling logic, or OS-level concerns. Instead, Agent 365 developers can focus on agent behavior and outcomes, relying on Windows 365 for Agents as a consistent and scalable execution substrate.

Get started with Windows 365 for Agents

For agent builders

  1. Design your agent in Agent 365 and identify steps that require UI-level or OS-level interaction.
  2. Configure your agent to call Windows 365 for Agents as an execution tool when those steps are reached.
  3. Use the provided Cloud PC session to run applications, browsers, or scripts exactly as a human would.

For IT and platform teams

  1. Ensure that Windows 365 for Agents is enabled within your tenant and aligned with existing Microsoft Entra ID and Microsoft Intune policies.
  2. Define guardrails for agent access, auditing, and lifecycle management.
  3. Monitor usage and compliance by using existing Windows and Microsoft 365 management tools.

Next steps

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